Dispute Resolution
The Company (as defined in the Terms of Service) aims to provide an unparalleled customer experience. In the event of a complaint, we kindly ask you to follow the steps below.
E-mail to: info@kkpoker.net
In order to proceed with the complaint and resolve it in a timely manner, you must be able to provide the following when requested:
- (i) Your ID;
- (ii) Clear and concise details of the complaint; and
- (iii) Screenshots of evidence (if applicable).
We may ask you to provide additional information when necessary.
The complaint must be filed within 6 months of when it happened or the complaint, unfortunately, may become invalid.
If you require further information on what information to provide, please ask the support agent to send an email with all information required.
We will use our best efforts to resolve a reported matter promptly. But sometimes we are overloaded with other customer service matters, your patience will be very much appreciated.
After reviewing your complaint, we will decide on how to proceed and close the complaint.
After we have concluded the review, you will be informed of the outcome by email.
If for some reason you are dissatisfied with the resolution offered by us, you can complain to the Curaçao eGaming Commission. You can refer your dispute to Curacao eGaming as soon as possible once you receive Company’s decision.
ТАТАЖ АВААД
ТОГЛОЖ ЭХЭЛ
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БИДНИЙ ТӨЛБӨРИЙН ТҮНШҮҮД
The products and services that KKPoker offers (via its websites, tablet and mobile applications) are together referred to as the "Services".
Access to Services may not be legal for residents of, or persons located in, certain countries. Services provided hereunder do not constitute an offer, solicitation or invitation by KKPoker for the use of, or subscription to, betting, gaming or other services in any jurisdiction in which such activities are prohibited by law. In particular, residents of or persons located in the United States shall not use any of the Services.
kkpoker.co is operated by Violet Fortune Tech Limited N.V. registered under No. 158923 (the “Company”) at, Dr. H. Fergusonweg 1, Curaçao. This website is authorized to operate under a Certificate of Operation issued and regulated by the Curaçao Gaming Control Board in accordance with the National Ordinance on Games of Chance (Landsverordening op de Kansspelen, P.B. 2024, no. 157). White Wolf Tech Limited, registered under No. HE 429048 at, Avlonos 1, Maria House, 1075, Nicosia, Cyprus, is a payments agent which provides payment services to the Company.
In order to register for this website, the user is required to accept the Terms of Service. In the event the Terms of Service are updated, existing users may choose to discontinue using the products and services before the said update shall become effective, which is a minimum of two weeks after it has been announced.
Copyright © 2025 KKPoker. All Rights Reserved
Copyright © 2025 KKPoker. All Rights Reserved